Synthesis

The Wisdom Network brings together a range of insights, skills and practical solutions to help firms become more customer driven or customer centric.

The insights provided are a synthesis of emerging best practices allied to smart tools to drive the desired behaviours and business results.

The ability to adapt rapidly to customer driven change along the lines of Stephan Haeckel's Adaptive Sense-and-Respond Enterprise, is emerging as a pre-requisite for the successful 21st Century business.

Our consulting, coaching and smart tools design, implementation and delivery services, can help you deliver a more profitable and customer adaptive future.

 

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Vision & Roadmap

The Charting Workshop....

At any time in any organisation there can be many customer related initiatives on the go.

But are they all pulling in the same direction?

What do we mean by the term Customer Centric anyway?

A common cause of failure with customer initiatives is that they are often moving in different directions. A major leadership challenge is to create a common cause, a clear vision and then to enable it.

It's like planning a long voyage. There are alternatives and each carries risk. Which way is best?

Our one day Charting Workshop will help you develop a clear and compelling vision, and chart your course towards achieving it.

We will help you build management consensus and ownership. It's not someone else's, vision it is yours - unique and appropriate to your own business context.

Contact us for more information

Hearts and Minds

Inevitably any business transformation involves a battle for hearts and minds. Dictat seldom works. Good leaders create the conditions for their people to take ownership of the new direction, by involving them in the process of change.

Before this can start however, it is vitally important that the leadership of the organisation has a clear and commonly understood and meaningful vision. Not getting this right is one of the biggest causes of failure.

If you recognise this difficulty and need a helping hand get in touch with us. We can help you.

 

Emerging Best Practices

Put the acronym CRM into any search engine and you will get some 115 million hits. CEM or Customer Experience Management has rocketed up to 124 million, and the Adaptive Enterprise* whilst way behind in numbers still comes in at over 5 million.

Probably 99% of entries provide little value, the vast bulk being attemtps to flog software.

Nevertheless there is good practice and there is next generation or emerging best practices. The Wisdom Network monitors these continuously and we have also had first hand experience of working with or being mentored by some of the leading thinkers and practioners such as Don Peppers of 1:1 fame, Stephan Haeckel CEO of Sense-and-Respond, John Chisholm CEO of CustomerSat and David Rance Customer Centricity model.

We focus on what works and can save you considerable time and effort in finding answers to your current customer based challenges.

The power of the network is that it can cannect you to the right expertise and at the right time.

Try us out!

* Stephan Haeckel former Head of IBM's Advanced Business Institute

Case Studies

Arriving shortly

Sense and Respond Systems

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Up until fairly recently the idea of the Adaptive Enterprise - the organisation with the ability to sense and adapt to changes in the external business environment, on the fly, remained something of a pipe dream.

There are a number of pre-requisites that must be in place first:

  1. an effective sensing mechanism
  2. the ability to interpret the signals correctly
  3. the collaborative disciplines and processes in place to respond effectively and rapidly

It's a mix of culture, organisation or business model, leadership enabled by appropriate technology.

Finding the right technology is the easy bit, and we can help you select and implement that. The people and management disciplines and processes to make it work require much more thought. Again try us out. A great place to start is our Charting Workshop for the leadership team.

Contact us for more information

Partners

Under construction arriving shortly

Contact

If you would like to contact us please drop us an email to:

Info@thewisdomnetwork.com

 

Thoughts...

The trouble with clichés is that as well as being irritating, they are often true - take this one:

a fool with a tool is still a fool

The antidote is of course to apply some intelligent thinking to figure out where you are going and how you will get there and how to carry your people with you. In short how to get all your ducks lined up. only then does a tool deliver its potential.