Helping businesses and charities Optimise their CRM Return on investment for profitable growth

The Wisdom Network Ltd was founded in 2002 by Jeremy Cox MA DipM, former IBM Global Services & KPMG Principal CRM consultant to address the needs of businesses to make the most of their customer touching/facing resources. With a strong background in Strategic Marketing Management, Customer Relationship Management (CRM) Jeremy and his network of hand-picked consultants and partners have helped many organisations optimise their resources for profitable growth. We also coach management teams to embed essential customer centric attitudes and practices - helping them lead and 'walk the talk'. For an initial exploratory discussion please contact us.

To discuss the potential support we might provide just send us an email and we will respond within 24 hours: Info@thewisdomnetwork.com

Overview of CRM optimisation

CRM optimisation is about increasing the productivity of existing CRM investments in people, processes, systems, culture to create greater impact.

Culture, skills, people, processes, measurements, technology and insights all need to be harnessed to generate profitable growth.

By taking a systematic approach and ensuring all resources are fully optimised and harnessed, you can generate superior returns.

Some of the most successful companies which stand head and shoulders above their peers do so without having the latest and greatest technologies.

What they share is the ability to make the most out of their people and information assets.

The Wisdom Network can help you do the same. Contact us and put us to the test!

Customer Performance Optimisation - bringing it all together

Customer Portfolio OptimisationManagement Dashboard

Customer CentricCRM Optimisation

For CRM to be really effective, several critical pieces need to be fully aligned, integrated and harnessed. It's not the best CRM technology that wins, but the way each of these critical elements support each other. We can help you take a fresh look at your business, using a mix of best-in-class assessment and optimisation techniques and CRM Optimisation workshops.

Real-timeManagement Dashboards

Real-time management dashboards

Real-time dashboards enable management to monitor customer performance by getting instant feeds from back-office, CRM systems, web and customer surveys. The technology used to be prohibitively expensive, but for firms of around 50 employees and above the costs are marginal compared with the control and customer performance insights they provide. For any firm that has already invested in CRM systems, the use of class leading dashboard technology will release the promised value at last!

Our customer dashboard design partner is CustomerImpact

CustomerImpact is a consulting and solutions provider with an exclusive focus on performance  management and customer intelligence. We specialise in the design and deployment of customer  enterprise feedback programmes and dynamic dashboards to provide  strategic insights which  help clients optimise their customers’ experiences. Our innovative dashboards pull together key customer,  operational, financial, and employee metrics from disparate data sources, delivering the right information at the right time to the right people,  so they can make the right business decisions that will keep and grow customers.