Helping businesses and charities Optimise their CRM Return on investment for profitable growth

The Wisdom Network Ltd was founded in 2002 by Jeremy Cox MA DipM, former IBM Global Services & KPMG Principal CRM consultant to address the needs of businesses to make the most of their customer touching/facing resources. With a strong background in Strategic Marketing Management, Customer Relationship Management (CRM) Jeremy and his network of hand-picked consultants and partners have helped many organisations optimise their resources for profitable growth. We also coach management teams to embed essential customer centric attitudes and practices - helping them lead and 'walk the talk'. For an initial exploratory discussion please contact us.

To discuss the potential support we might provide just send us an email and we will respond within 24 hours: Info@thewisdomnetwork.com

Benefits of Optimising your CRM Resources

A firm which has optimised its CRM resources is far more dynamic than before.

It creates a highly adaptive organisation with the following characteristcs:

  • Superior profits through greater share of the customer's wallet
  • Customer advocacy from more delighted customers through deeper insights into what they need and a superior customer experience
  • The ability to leverage insights and convert them into better outcomes much faster than competitors
  • Superior ROI from existing CRM resources
  • Better morale as fundamentally most employees prefer to add value to customers
  • Real-time performance tracking and an improved ability to navigate changes in market conditions
  • Less waste
  • Sustainable competitive advantage

To find out more please contact us!

Customer Performance Optimisation - bringing it all together

Customer Portfolio OptimisationManagement Dashboard

Customer CentricCRM Optimisation

For CRM to be really effective, several critical pieces need to be fully aligned, integrated and harnessed. It's not the best CRM technology that wins, but the way each of these critical elements support each other. We can help you take a fresh look at your business, using a mix of best-in-class assessment and optimisation techniques and CRM Optimisation workshops.

Real-timeManagement Dashboards

Real-time management dashboards

Real-time dashboards enable management to monitor customer performance by getting instant feeds from back-office, CRM systems, web and customer surveys. The technology used to be prohibitively expensive, but for firms of around 50 employees and above the costs are marginal compared with the control and customer performance insights they provide. For any firm that has already invested in CRM systems, the use of class leading dashboard technology will release the promised value at last!

Our customer dashboard design partner is CustomerImpact

CustomerImpact is a consulting and solutions provider with an exclusive focus on performance  management and customer intelligence. We specialise in the design and deployment of customer  enterprise feedback programmes and dynamic dashboards to provide  strategic insights which  help clients optimise their customers’ experiences. Our innovative dashboards pull together key customer,  operational, financial, and employee metrics from disparate data sources, delivering the right information at the right time to the right people,  so they can make the right business decisions that will keep and grow customers.